GPRS Mostly and Frequently Asked Questions???
Q. Company
A. COMPANY PROFILE --- click below link...
http://www.youtube.com/watch?v=JaOr14L0YfI&context=C3e6e827ADOEgsToPDskIP2a8YZLO-2A23VTRiTLSW
http://www.youtube.com/watch?v=ETn9vhJBPfY&context=C3583561ADOEgsToPDskJehKInsDgaZqzBQOy7ZYZa
The Company was formed last 2006 and was known as GPRS or Global Pinoy Remittance and Services Inc. It is a service oriented company and specializes in the design and sales of commercial consumer service industry duly registered with the Securities and Exchange Commission [SEC] and Bangko Sentral ng Pilipinas [BSP]. After establishing more than 90 GPRS Outlets (also called as Recognized Business Centers) together with the acccredited 200 GPRS partners around the world they decided to network GPRS.
Global Pinoy Remittance And Services Inc. is proud to declare that the company has its own IT System called UNLITECH INC. or UNLIMITED TECHNOLOGIES INC., which serves as a main server for all transaction between its networks of outlets. This provides the Company the edge to deliver fast, accurate and efficient remittance and fund transfer facilities.
On August 2011, they started to NETWORK the franchising of GPRS with 3 options:
(1) Retailer - P600/account
(2) Sub-Dealer - P3,998/account
(3) Dealer - P7,998/account
***And it was officially launched on November 11, 2011.
Q. Company Products
A. Online Services
a. Remittance (Low charges)
Do you want a Remittance business that transacts money remittance nationwide and International? Do you want to remit money from just one GPRS outlet and send to any company (e.g. Moneygram, Cebuana, Smart, Gcash, BDO, BPI, XOOM... to mention a few) Or vice versa? This is it!
b. Ticketing (local and international)
Do you want a Airline Ticketing business for local (Air & Sea) and International (Air) Travels
c. Bill Payments
Do you want a Bills payments business that can cater nationwide Bills Payment? This is it!
d. Loading (Phils. All networks)
Do you want a loading business that loads all network (Smart, Globe, Sun) with one sim with very short codes na parang nagpapasaload ka lang? Hassle free and stress free kasi super fast ang load sending with no delays? This is it!
GPRS 2012 add-up services
e. Money Changer
f. Pawnshop
g. Courier
Q. How can I join in GPRS?
A. First, you must contact the person who introduced to you the business. Second, fill up the pre-registration form found in JOIN NOW. Third, buy the DEALER kit; and then the person who invited you will be the one who will register your name in the system of GPRS.
Q. What are the advantages of being a Dealer of Global Pinoy Remittance and Services (GPRS)?
A. Dealer will have the privilege of the four services: eloading, remittance, ticketing/booking and bills payment compared to the other 2 packages, which are only limited to eloading and remittance (please refer in the above graph).
The Benefits of a Dealer are as follows:
1. Access to GPRS Business Website
2. Limited to 10 transactions per day for remittance, ticketing, and bills payment. Unlimited eloading transactions.
3. Mark Up in Remittance Transactions
4. Mark Up in Bills Payment Transactions
5. Mark Up in Ticketing Transactions
6. Fixed Commissions in Loading Transactions
7. 40 pieces Activation Cards for Load Retailers worth Php 300 each
Q. How do i run my GPRS business? Do i have to put up a place or an office to do remittances etc.?
A. You don't have to put up any office to operate this business, unless you decide to franchise the business. Just log in your account in http://www.mygprsexpress.com/network/index.php. This will be your Virtual Office right at the comfort of your home to do your remittances, ticketing/booking, bills payment, and eLoading. To know more about the technical side of GPRS, please contact the person who invited or sponsored you, or visit the nearest GPRS office.
Q. Where can i find the head office of GPRS and what is its contact details?
A. Global Pinoy Remittance and Services
Rm.322 3rd Floor Donya Consolacion Bldg. (infront of Farmers and beside PureGold), Gen. Santos Ave.
Cubao, Quezon City, Philippines
Email: [email protected]
[email protected]
Tel.No.(02)384-4071; (02)709-3280
Mobile No.(+63)09239745222
Corporate Office
Unit 103 Grnd Flr., JOCFER Bldg., Brgy. Holy Spirit, Commonwealth Ave., Diliman, Q.C.
Other Contact Numbers
Mobile Number:
SUN - 09234995466
GLOBE - 09164534444
SMART - 09082000090
INTERNATIONAL - 31560973
Admin Dept.:
(02)442-6556 loc 103
(02)454-3779
Marketing Dept.:
(02)384-3447
Q. What's the use of the GPRS Visa Card?
A. Once you have activated your GPRS Visa Card in the GPRS Business Website (it takes 2 to 4weeks to be delivered in your address), you may use it as:
a. Remittance Card that enables online crediting (ATM) to send and receive money local and abroad in minutes.
b. Visa Card or Debit Card for your shopping to buy goods, commodities, and also for online stores both local and overseas.
c. Bills Payment Card which you can use to pay your electricity, water, telephone bills, etc.
* Sealed PIN numbers for GPRS VISA cards are sent to your permanent address as inclusion to your package.
Q. What are the Mobile Command Syntax or Load Commands?
A. How to Transfer (All-In-One)LOADWALLET (URS)
TRANSFER [Space] [11-digit mobile number] [Space] [Amount]
Example: type in write message
TRANSFER 09258648551 2000 [and send to your gateway]
How to Transfer Load Wallet to Traditional Users (not available forSMART)
SLOAD [Space] [11-digit mobile number] [Space] [Amount]
Example: type in write message
SLOAD 09258648551 2000 [and send to your gateway]
How to Load E-LOAD PRODUCTS
[Plan Code] [Space] [11-digit mobile number]
Example: type in write message
15 09258648551 [and send to your gateway]
How to Check your Balance (Free)
BAL [and send to your gateway]
How to Check Previous TransactionExample: type in write message
QUERY [and send to your gateway]
* For more instructions on how to load other products using your Mobile and/or online, please visit http://www.mygprsexpress.com and click PRODUCTS.
Q. What are the Gateway?
A.1 Smart +639084442929
+639084443339
A.2 Globe +639163800050
+639163800055
A.3 Sun +639239824222
+639225829774
Q. Does GPRS provide technical trainings to their members?
A. YES. Training Schedule is every Saturday at GPRS corporate office, Unit 103 Grnd Flr., JOCFER Bldg., Brgy. Holy Spirit, Commonwealth Ave., Diliman, Q.C.
· 1:00PM - Ticketing
· 2:00PM - Remittance
· 3:00PM - Bills Payment
Q. How will i earn in bills payment, remittance and ticketing as a Dealer?
A. Bills Payment
Your earnings will depend on how much you will charge your client. Your service charges will be under your discretion whether you charge them to what they can save from their time and transportation fare expenses, but there's a Php10 system charge per transaction (GPRS uses it to pay the unilevel bonuses for your MLM. Remember the Php1.00 per transaction up to 10th level? Thus during the posting of bills, 1 to 3 days after the payment, if the transaction failed due to incorrect data input (user's fault), the amount stated in the billing statement will be transferred back to your eCash Fund. However, the P10.00 charge will not be transferred back to your ecash fund since it was already used and distributed in the unilevel. If the reason for transaction failure was on company's side, such as network connection timeout, delayed posting of bills, or system malfunction, then the whole amount plus the Php10.00 charge will be transferred back to your eCash fund).
b.) Remittance
Same as bills payment, it would be under your discretion how much you will mark-up. System charges varies from Php30 (eCash to your GPRS Visa Card) to Php170 (eCash credit to bank). Please refer in the Compensation Plan.
c.) Ticketing
Your earnings for ticketing will depend on your mark-up. More informations will be advised on how much we can mark-up for domestic and international flight tickets.
Q. Is there a cut-off time for Bills Payment and Remittance?
A. Yes. The weekdays cut-off time for posting bills payment is 4:00PM. Transactions done beyond 4:00PM will be processed the next day. However, those bills paid on Fridays (after 4:00PM), Saturday (wholeday), Sunday (wholeday), and Monday (before 4:00PM) will be processed Tuesday morning.
The Cut off for "Ecash Credit to Bank" is until 3 PM only from Mondays to Fridays for all GPRS affiliated banks. Transactions after the cut-off time will be processed the following day, except after the cut off during Fridays will be processed Monday of the following week. Transactions made during Holidays will be processed on the next banking day.
Q. How Can i Replenish my E-Cash, Buy Loadwallets (load funds), or buy Packages?
A. You may deposit thru the following GPRS bank accounts below (choose which option and procedures) and/or inform:
Ms. Karen (CP# 09239839222 with email [email protected] for ecash and load funds replenishments) or
Ms. Aimee (with email [email protected] for buying reg codes, visa cards, and updating of accounts)
@ mobile number: +639084777773 or Tel. No.: (02)709-3280.
OPTION 1:
1.) Remit or Deposit any amount (no limit) in any remittance center/bank to any of the following GPRS bank account details below, as well as thru G-Cash and Smart Padala:
• BPI Account
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 4359036936
• BDO Account
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 3970064974
• UCPB Account
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 101890021394
• Chinabank Account
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 1500790916
• Philippine National Bank Account
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 488460000010
• Union Bank Account
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 002110001490
• Smart Padala Number
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 5577-5193-1269-0101
• G-Cash Number
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 09159954468/09159954479
2.) Then send an e-mail to the following email addresses listed below (TO and CC).
TO: [email protected];
CC: [email protected]; [email protected]; [email protected]
Subject: eCash Funding for <mention your Dealers Regcode example D1234567>
=========Start Body of your email ==============================
Kindly transfer <amount in peso> to my eCash account. My regcode is <Regcode>.
Please see below payment details.
PAYMENT DETAILS
GPRS Bank Account: <example: BDO – 0039-7006-4974>
Amount Deposited: <Total amount in Peso>
Date Deposited: <Date of transaction>
Time Deposited: <Time of transaction>
Bank or Remittance agency where deposit was made: <example: Enjaz/TeleMoney/Alrajhi/Alfardan/Habib/BPI/
Metrobank….etc. >
FORM OF PAYMENT
Cash Payment: Yes, please find attached receipt as proof of payment.
==============End Body of your email ====================
3.) Dont forget to attach the copy or your remittance slip or deposit slip for their reference.
Remember that there is an automatic Php25 transfer charge by GPRS in the system for every eCash replenishments and it will deducted from the total amount you deposited. (example: if you deposit 50,025 pesos; GPRS will transfer 50,000 pesos to your eCash fund.)
OPTION 2: (faster way)
You can get eCash from your fellow GPRS Dealers or Franchisee/Outlet. (if they have enough eCash fund. Charge is also Php25 which is automatically deducted in the system. Remember that fellow GPRS Dealers might add mark-up on it).
OPTION 3: (easier way)
You can also get eCash by Converting your current commission to eCash balance.
***For clarifications and queries, kindly email directly the following:
· [email protected] - technical concerns excluding payout and upgrades
· [email protected] – technical concerns excluding payouts and upgrades
· [email protected] – Ecash and load wallet replenishments, verification of daily bank deposits prior to crediting to designated reg code
· [email protected] – concerns on rollback, checking of bills payment transactions
· [email protected] – payouts and other related finance transactions
· [email protected] – concerns on personal and online purchases of codes & visa cards, accept payment & assigning of reg code for upgrade prior to actual IT upgrading
Q. How Can I get the dollar to peso rate?
A. Just click the link below. The rates are up-to-date with "Bangko Sentral ng Pilipinas"
http://www.bsp.gov.ph/statistics/sdds/exchrate.htm
Q. Can i delegate somebody to get my GPRS Kits in behalf of me instead of shipping it in my address?
A. Yes, you may delegate your family or friends to get your GPRS kits in the GPRS Office in 3rd Flr. Rm. 322 Donya Consolacion Bldg. Cubao, Q.C. Just make sure that they present the details of your Reg Code when they get your kits from the office. Its Landmark is PureGold and the building is infront of Farmers.
Q. What makes system error when i register my GPRS Members?
A. To avoid problems when you are registering online, please don't use any apostrophe (') neither commas (,) nor any other special characters in registering the address. Use only digits, letters, or spaces as much as possible. The apostrophe, commas and special characters are causing system malfunction.
Q. Whom should i contact if i have problems in registering my Reg Codes online?
A. Please contact your direct upline about it, or Ms. Amie @ [email protected] or call +639159954444; +639084777773. You may also contact the following:
Customer Care Hotlines:
Tel.No.(02)384-4071; (02)709-3280
Mobile No.(+63)09239745222
Technical Support Hotlines:
Tel.No.(02)384-3447; (02)442-6556
Mobile No.(+63)09082000090; (+63)09234995466
If it's gonna be change of name, you have to visit the Corporate Office @ Unit 103 Grnd Flr., JOCFER Bldg., Brgy. Holy Spirit, Commonwealth Ave., Diliman, Q.C. or call Technical 09084441000.
Q. What if i forgot my User Password, how can i reset my password?
A. To reset password type GENPASS and send to gateway for Globe (09163800055), for Smart (09084442929) & for Sun (09239824222) using your registered Mobile number.
Q. Can I change my User I.D.?
A. No. For now, GPRS Inc. does not allow changing or editing of username once it is already registered for our member's security.
A. COMPANY PROFILE --- click below link...
http://www.youtube.com/watch?v=JaOr14L0YfI&context=C3e6e827ADOEgsToPDskIP2a8YZLO-2A23VTRiTLSW
http://www.youtube.com/watch?v=ETn9vhJBPfY&context=C3583561ADOEgsToPDskJehKInsDgaZqzBQOy7ZYZa
The Company was formed last 2006 and was known as GPRS or Global Pinoy Remittance and Services Inc. It is a service oriented company and specializes in the design and sales of commercial consumer service industry duly registered with the Securities and Exchange Commission [SEC] and Bangko Sentral ng Pilipinas [BSP]. After establishing more than 90 GPRS Outlets (also called as Recognized Business Centers) together with the acccredited 200 GPRS partners around the world they decided to network GPRS.
Global Pinoy Remittance And Services Inc. is proud to declare that the company has its own IT System called UNLITECH INC. or UNLIMITED TECHNOLOGIES INC., which serves as a main server for all transaction between its networks of outlets. This provides the Company the edge to deliver fast, accurate and efficient remittance and fund transfer facilities.
On August 2011, they started to NETWORK the franchising of GPRS with 3 options:
(1) Retailer - P600/account
(2) Sub-Dealer - P3,998/account
(3) Dealer - P7,998/account
***And it was officially launched on November 11, 2011.
Q. Company Products
A. Online Services
a. Remittance (Low charges)
Do you want a Remittance business that transacts money remittance nationwide and International? Do you want to remit money from just one GPRS outlet and send to any company (e.g. Moneygram, Cebuana, Smart, Gcash, BDO, BPI, XOOM... to mention a few) Or vice versa? This is it!
b. Ticketing (local and international)
Do you want a Airline Ticketing business for local (Air & Sea) and International (Air) Travels
c. Bill Payments
Do you want a Bills payments business that can cater nationwide Bills Payment? This is it!
d. Loading (Phils. All networks)
Do you want a loading business that loads all network (Smart, Globe, Sun) with one sim with very short codes na parang nagpapasaload ka lang? Hassle free and stress free kasi super fast ang load sending with no delays? This is it!
GPRS 2012 add-up services
e. Money Changer
f. Pawnshop
g. Courier
Q. How can I join in GPRS?
A. First, you must contact the person who introduced to you the business. Second, fill up the pre-registration form found in JOIN NOW. Third, buy the DEALER kit; and then the person who invited you will be the one who will register your name in the system of GPRS.
Q. What are the advantages of being a Dealer of Global Pinoy Remittance and Services (GPRS)?
A. Dealer will have the privilege of the four services: eloading, remittance, ticketing/booking and bills payment compared to the other 2 packages, which are only limited to eloading and remittance (please refer in the above graph).
The Benefits of a Dealer are as follows:
1. Access to GPRS Business Website
2. Limited to 10 transactions per day for remittance, ticketing, and bills payment. Unlimited eloading transactions.
3. Mark Up in Remittance Transactions
4. Mark Up in Bills Payment Transactions
5. Mark Up in Ticketing Transactions
6. Fixed Commissions in Loading Transactions
7. 40 pieces Activation Cards for Load Retailers worth Php 300 each
Q. How do i run my GPRS business? Do i have to put up a place or an office to do remittances etc.?
A. You don't have to put up any office to operate this business, unless you decide to franchise the business. Just log in your account in http://www.mygprsexpress.com/network/index.php. This will be your Virtual Office right at the comfort of your home to do your remittances, ticketing/booking, bills payment, and eLoading. To know more about the technical side of GPRS, please contact the person who invited or sponsored you, or visit the nearest GPRS office.
Q. Where can i find the head office of GPRS and what is its contact details?
A. Global Pinoy Remittance and Services
Rm.322 3rd Floor Donya Consolacion Bldg. (infront of Farmers and beside PureGold), Gen. Santos Ave.
Cubao, Quezon City, Philippines
Email: [email protected]
[email protected]
Tel.No.(02)384-4071; (02)709-3280
Mobile No.(+63)09239745222
Corporate Office
Unit 103 Grnd Flr., JOCFER Bldg., Brgy. Holy Spirit, Commonwealth Ave., Diliman, Q.C.
Other Contact Numbers
Mobile Number:
SUN - 09234995466
GLOBE - 09164534444
SMART - 09082000090
INTERNATIONAL - 31560973
Admin Dept.:
(02)442-6556 loc 103
(02)454-3779
Marketing Dept.:
(02)384-3447
Q. What's the use of the GPRS Visa Card?
A. Once you have activated your GPRS Visa Card in the GPRS Business Website (it takes 2 to 4weeks to be delivered in your address), you may use it as:
a. Remittance Card that enables online crediting (ATM) to send and receive money local and abroad in minutes.
b. Visa Card or Debit Card for your shopping to buy goods, commodities, and also for online stores both local and overseas.
c. Bills Payment Card which you can use to pay your electricity, water, telephone bills, etc.
* Sealed PIN numbers for GPRS VISA cards are sent to your permanent address as inclusion to your package.
Q. What are the Mobile Command Syntax or Load Commands?
A. How to Transfer (All-In-One)LOADWALLET (URS)
TRANSFER [Space] [11-digit mobile number] [Space] [Amount]
Example: type in write message
TRANSFER 09258648551 2000 [and send to your gateway]
How to Transfer Load Wallet to Traditional Users (not available forSMART)
SLOAD [Space] [11-digit mobile number] [Space] [Amount]
Example: type in write message
SLOAD 09258648551 2000 [and send to your gateway]
How to Load E-LOAD PRODUCTS
[Plan Code] [Space] [11-digit mobile number]
Example: type in write message
15 09258648551 [and send to your gateway]
How to Check your Balance (Free)
BAL [and send to your gateway]
How to Check Previous TransactionExample: type in write message
QUERY [and send to your gateway]
* For more instructions on how to load other products using your Mobile and/or online, please visit http://www.mygprsexpress.com and click PRODUCTS.
Q. What are the Gateway?
A.1 Smart +639084442929
+639084443339
A.2 Globe +639163800050
+639163800055
A.3 Sun +639239824222
+639225829774
Q. Does GPRS provide technical trainings to their members?
A. YES. Training Schedule is every Saturday at GPRS corporate office, Unit 103 Grnd Flr., JOCFER Bldg., Brgy. Holy Spirit, Commonwealth Ave., Diliman, Q.C.
· 1:00PM - Ticketing
· 2:00PM - Remittance
· 3:00PM - Bills Payment
Q. How will i earn in bills payment, remittance and ticketing as a Dealer?
A. Bills Payment
Your earnings will depend on how much you will charge your client. Your service charges will be under your discretion whether you charge them to what they can save from their time and transportation fare expenses, but there's a Php10 system charge per transaction (GPRS uses it to pay the unilevel bonuses for your MLM. Remember the Php1.00 per transaction up to 10th level? Thus during the posting of bills, 1 to 3 days after the payment, if the transaction failed due to incorrect data input (user's fault), the amount stated in the billing statement will be transferred back to your eCash Fund. However, the P10.00 charge will not be transferred back to your ecash fund since it was already used and distributed in the unilevel. If the reason for transaction failure was on company's side, such as network connection timeout, delayed posting of bills, or system malfunction, then the whole amount plus the Php10.00 charge will be transferred back to your eCash fund).
b.) Remittance
Same as bills payment, it would be under your discretion how much you will mark-up. System charges varies from Php30 (eCash to your GPRS Visa Card) to Php170 (eCash credit to bank). Please refer in the Compensation Plan.
c.) Ticketing
Your earnings for ticketing will depend on your mark-up. More informations will be advised on how much we can mark-up for domestic and international flight tickets.
Q. Is there a cut-off time for Bills Payment and Remittance?
A. Yes. The weekdays cut-off time for posting bills payment is 4:00PM. Transactions done beyond 4:00PM will be processed the next day. However, those bills paid on Fridays (after 4:00PM), Saturday (wholeday), Sunday (wholeday), and Monday (before 4:00PM) will be processed Tuesday morning.
The Cut off for "Ecash Credit to Bank" is until 3 PM only from Mondays to Fridays for all GPRS affiliated banks. Transactions after the cut-off time will be processed the following day, except after the cut off during Fridays will be processed Monday of the following week. Transactions made during Holidays will be processed on the next banking day.
Q. How Can i Replenish my E-Cash, Buy Loadwallets (load funds), or buy Packages?
A. You may deposit thru the following GPRS bank accounts below (choose which option and procedures) and/or inform:
Ms. Karen (CP# 09239839222 with email [email protected] for ecash and load funds replenishments) or
Ms. Aimee (with email [email protected] for buying reg codes, visa cards, and updating of accounts)
@ mobile number: +639084777773 or Tel. No.: (02)709-3280.
OPTION 1:
1.) Remit or Deposit any amount (no limit) in any remittance center/bank to any of the following GPRS bank account details below, as well as thru G-Cash and Smart Padala:
• BPI Account
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 4359036936
• BDO Account
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 3970064974
• UCPB Account
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 101890021394
• Chinabank Account
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 1500790916
• Philippine National Bank Account
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 488460000010
• Union Bank Account
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 002110001490
• Smart Padala Number
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 5577-5193-1269-0101
• G-Cash Number
Account Name : Global Pinoy Remittance and Services Inc.
Account Number : 09159954468/09159954479
2.) Then send an e-mail to the following email addresses listed below (TO and CC).
TO: [email protected];
CC: [email protected]; [email protected]; [email protected]
Subject: eCash Funding for <mention your Dealers Regcode example D1234567>
=========Start Body of your email ==============================
Kindly transfer <amount in peso> to my eCash account. My regcode is <Regcode>.
Please see below payment details.
PAYMENT DETAILS
GPRS Bank Account: <example: BDO – 0039-7006-4974>
Amount Deposited: <Total amount in Peso>
Date Deposited: <Date of transaction>
Time Deposited: <Time of transaction>
Bank or Remittance agency where deposit was made: <example: Enjaz/TeleMoney/Alrajhi/Alfardan/Habib/BPI/
Metrobank….etc. >
FORM OF PAYMENT
Cash Payment: Yes, please find attached receipt as proof of payment.
==============End Body of your email ====================
3.) Dont forget to attach the copy or your remittance slip or deposit slip for their reference.
Remember that there is an automatic Php25 transfer charge by GPRS in the system for every eCash replenishments and it will deducted from the total amount you deposited. (example: if you deposit 50,025 pesos; GPRS will transfer 50,000 pesos to your eCash fund.)
OPTION 2: (faster way)
You can get eCash from your fellow GPRS Dealers or Franchisee/Outlet. (if they have enough eCash fund. Charge is also Php25 which is automatically deducted in the system. Remember that fellow GPRS Dealers might add mark-up on it).
OPTION 3: (easier way)
You can also get eCash by Converting your current commission to eCash balance.
***For clarifications and queries, kindly email directly the following:
· [email protected] - technical concerns excluding payout and upgrades
· [email protected] – technical concerns excluding payouts and upgrades
· [email protected] – Ecash and load wallet replenishments, verification of daily bank deposits prior to crediting to designated reg code
· [email protected] – concerns on rollback, checking of bills payment transactions
· [email protected] – payouts and other related finance transactions
· [email protected] – concerns on personal and online purchases of codes & visa cards, accept payment & assigning of reg code for upgrade prior to actual IT upgrading
Q. How Can I get the dollar to peso rate?
A. Just click the link below. The rates are up-to-date with "Bangko Sentral ng Pilipinas"
http://www.bsp.gov.ph/statistics/sdds/exchrate.htm
Q. Can i delegate somebody to get my GPRS Kits in behalf of me instead of shipping it in my address?
A. Yes, you may delegate your family or friends to get your GPRS kits in the GPRS Office in 3rd Flr. Rm. 322 Donya Consolacion Bldg. Cubao, Q.C. Just make sure that they present the details of your Reg Code when they get your kits from the office. Its Landmark is PureGold and the building is infront of Farmers.
Q. What makes system error when i register my GPRS Members?
A. To avoid problems when you are registering online, please don't use any apostrophe (') neither commas (,) nor any other special characters in registering the address. Use only digits, letters, or spaces as much as possible. The apostrophe, commas and special characters are causing system malfunction.
Q. Whom should i contact if i have problems in registering my Reg Codes online?
A. Please contact your direct upline about it, or Ms. Amie @ [email protected] or call +639159954444; +639084777773. You may also contact the following:
Customer Care Hotlines:
Tel.No.(02)384-4071; (02)709-3280
Mobile No.(+63)09239745222
Technical Support Hotlines:
Tel.No.(02)384-3447; (02)442-6556
Mobile No.(+63)09082000090; (+63)09234995466
If it's gonna be change of name, you have to visit the Corporate Office @ Unit 103 Grnd Flr., JOCFER Bldg., Brgy. Holy Spirit, Commonwealth Ave., Diliman, Q.C. or call Technical 09084441000.
Q. What if i forgot my User Password, how can i reset my password?
A. To reset password type GENPASS and send to gateway for Globe (09163800055), for Smart (09084442929) & for Sun (09239824222) using your registered Mobile number.
Q. Can I change my User I.D.?
A. No. For now, GPRS Inc. does not allow changing or editing of username once it is already registered for our member's security.